Frequently Asked Questions

Are these real weapons? 

No, these are NOT real weapons and should never be used as such. Spinnable toys are only designed for fun and collecting! They are generally not durable enough to be thrown at walls or hard objects and attempting to do so will only cause them to break.

Under normal conditions, they are not able to cut or hurt unless the user maliciously intends to do so or misuses the object. This is no different than for any standard household item such as a pen, fork or curtain rod, which can cut or hurt if used incorrectly. Please do not use Spinnable toys other than in a safe, responsible and approved manner.

Spinnable toys are not appropriate for persons under the age of 18 years old, even under adult supervision. They should never be used or left unattended around babies, children or animals. Spinnable toys may contain small parts that could pose a choking hazard.

Due to the shape of Spinnable toys which seem weapon-like at first glance, in some countries they may be deemed illegal to carry around in public. However, it is generally not illegal in most countries to own them and play with them in private.

Please check the laws of your country of residence to be sure that Spinnable toys are legal where you live since we cannot guarantee that it is legal to own Spinnable toys in any particular country. We strongly recommend that you check with your local authorities to determine if these are allowed or prohibited in your country of residence before you order a Spinnable toy.

All sales are final. Unfortunately, we cannot refund orders in cases where the package was denied entry into your country of residence and confiscated by local customs and/or postal authorities.


I am looking for this specific item, when will it come back in stock?

We are sorry we didn't have what you were looking for! We regularly restock our store and we are always working hard to get the coolest, most unique Spinnable toys available to you. Please check back every now and then to see what we've restocked and what we've added to our store. Alternatively, some items will be available for pre-order, or you can ask to be notified when they are back in stock on the product page. Give us a shout and we'd be happy to let you know when we get what you're looking for!


Is this item sharp?

Almost all of our items have DULL edges, meaning they will not cut you under normal conditions and with normal, approved use. There are a few items that have pointy tips, but the edges on the items are not sharp and will not cut you under normal conditions and during normal use. The pointy tips on some of the Spinnable toys may pose a danger and thus those items should be handled with special care.


Is there any coupon code I can use, or are there any sales or promotions?

We regularly host promotions and announce sales through our social media accounts (Facebook and Instagram). Follow us on Instagram and like our Facebook page to receive regular news and sales announcements, as well as upcoming store updates and sneak peeks for new item additions!


What is this store's return and exchange policy?

All sales are final.

However, in the rare case of a damaged item or incorrect item sent, we will accept a return and reimburse you your order amount, minus the cost of shipping which is non-refundable. You are responsible to pay for shipping to send the item back to us.

Unfortunately, we cannot refund orders in cases where the package was denied entry into your country of residence and confiscated by local customs and/or postal authorities.


Do you accept international orders?

Yes, we happily ship worldwide!

PLEASE NOTE that some countries prohibit the importation of Spinnable toys, and shurikens in particular, due to their weapon-like appearance. Also, some countries prohibit their possession, either in private and/or in public.

Although you may place an order with us regardless of your country of residence and we will ship Spinnable toys to all countries, you may or may not receive your order depending on how strict your country's importation laws are. We cannot guarantee that your country's customs and postal authorities will allow your order to be delivered to you.

We only endeavor to make best efforts to ship your ordered product to you in a timely fashion. However, your country's customs and postal authorities may significantly delay delivery or refuse importation altogether. These contingencies are beyond our control and the control of any other company selling and shipping worldwide.

You are ultimately responsible for any items you attempt to import into your country of residence. These laws, rules and regulations can change suddenly so  get the latest information from your local authorities. Please contact your country's customs and postal authorities before ordering with us to ensure that you can legally import Spinnable toys, and shurikens in particular.

All sales are final. Unfortunately, we cannot refund orders in cases where the package was denied entry into your country of residence and confiscated by local customs and/or postal authorities.


How long will it take to receive my order?

  • Canada: 3 - 10 business days
  • United States of America: 7 - 14 business days
  • Germany: 7 - 14 business days
  • United Kingdom: 10 - 21 business days
  • Australia: 14 - 30 business days
  • Netherlands: 7 - 14 business days
  • Italy: 14 - 21 business days
  • Norway: 14 - 21 business days
  • Sweden: 14 - 21 business days
  • Spain: 14 - 21 business days
  • Israel: 14 - 21 business days
  • Other European countries: 14 - 30 business days
  • Asia: 21 - 30 business days

I live outside of North America, will I be charged a customs fee?

In our experience, it is very rare that our worldwide customers are charged a customs fee. We try our very best to make sure none of our customers have to pay a customs fee when retrieving their package. That said, it unfortunately can happen sometimes due to circumstances beyond our control. Even then, the cost is usually very low.


Do you host giveaways?

We certainly do! It is important to give back to our customers who support us, and for that, we love hosting giveaways and special deals. Be sure to follow our social media to take advantage of them! (Instagram / Facebook / - @Spinnables)


Why am I getting an error when I try to checkout?

Sorry for the inconvenience! There are a few possible reasons for this, but the most common ones we see are:

  • The credit card you are using has insufficient funds to complete the purchase.
  • The ZIP code or Card Verification Code (CVC) for your credit card did not match your bank's details.
  • The card has been blocked by Stripe or PayPal for reasons unknown to us.

If you have attempted to resolve the problem and are still unable to order, please email us at [email protected]


How do I pay for my order? Is it secure?

We make paying easy and we use the most secure payment providers available. We are powered by both Shopify and PayPal, two of the most trusted on-line payment solutions on the web. Because of this, we have the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.


What if something is wrong with my order?

If you have a problem with an order from our store, please contact us at [email protected] or using the contact form on our website.

PLEASE NOTE that some countries prohibit the importation of shurikens due to their weapon-like appearance. Also, some countries prohibit their possession, either in private and/or in public. Although you may place an order with us regardless of your country of residence, you may or may not receive your order depending on how strict your country's importation laws are.

Please contact your country's customs and postal authorities before ordering with us to ensure that you can legally import Spinnable toys, and shurikens in particular.

All sales are final. Unfortunately, we cannot refund orders in cases where the package was denied entry into your country of residence and confiscated by local customs and/or postal authorities.


Where can I contact you?

  [email protected]

  facebook.com/spinnables

  instagram.com/spinnables