Frequently Asked Questions

Are these real weapons? 

No, these are NOT real weapons. They are Spinnable toys that are for fun and they are not durable enough to be thrown at walls or hard objects as they will just break. They are not able to cut or hurt anyone unless you maliciously intend to do so, but that can go for any household item such as a pen, so please do not do this. In some countries, due to the shape of some of the items, they may be deemed illegal to carry around in public, but it is not illegal to own them and play with them. We suggest checking with your local authority to determine if these are allowed or not. In the UK for example, depending on where you live, it is not permitted to carry these around in public or around children, but that is because of the UK law regarding ninja stars, not because the items are actual weapons. We advise everyone to use these responsibly.


I am looking for this specific item, when will it come back in stock?

We regularly restock our store twice a month, check back every now and then to see what we've restocked and what we've added to our store! Alternatively, some items will be available for pre-order, or you can ask to be notified when they are back in stock on the product page.


Is this item sharp?

Almost all of our items have DULL edges, meaning they will not cut you. There are a few items that have pointy tips, but the edges on the items are not sharp and will not cut you.


Is there any coupon code I can use, or are there any sales or promotions?

We regularly host promotions and announce sales through our social media accounts (Facebook and Instagram). Follow us on Instagram and like our Facebook page to receive regular news and sales announcements, as well as upcoming store updates and sneak peeks for new item additions.


What is this store's return and exchange policy?

All sales are final. However, in the rare case of a damaged item or incorrect item sent, we will accept a return and reimburse you.


Do you accept international orders?

Yes, we ship worldwide!


How long will it take to receive my order?

  • Canada: 3 - 10 business days
  • United States: 7 - 14 business days
  • Germany: 7 - 14 business days
  • United Kingdom: 10 - 21 business days
  • Australia: 14 - 30 business days
  • Netherlands: 7 - 14 business days
  • Italy: 14 - 21 business days
  • Norway: 14 - 21 business days
  • Sweden: 14 - 21 business days
  • Spain: 14 - 21 business days
  • Israel: 14 - 21 business days
  • Other Europe: 14 - 30 business days
  • Asia: 21 - 30 business days

 


I live outside of North America, will I be charged a customs fee?

It is very rare. We try our very best to make sure none of our customers have to pay a customs fee when retrieving their package, it unfortunately can happen sometimes, but even then, the cost is very low.


Do you host giveaways?

We certainly do! It is important to give back to our customers who support us, and for that, we love hosting giveaways and special deals. Be sure to follow our social media to take advantage of them! (Instagram / Facebook / - @Spinnables)


Why am I getting an error when I try to checkout?

Sorry for the inconvenience! There are a few possible reasons for this, but the most common ones we see are:

  • The credit card you are using has insufficient funds to complete the purchase.
  • The ZIP code or Card Verification Code (CVC) for your credit card did not match your bank's details.
  • The card has been blocked by Stripe or PayPal for reasons unknown to us.

If you have attempted to resolve the problem and are still unable to order, please email us [email protected]


How do I pay for my order? Is it secure?

We are powered by both Shopify and PayPal, two of the most trusted on-line payment solutions on the web. Because of this, we have the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.


What if something is wrong with my order?

If you have a problem with an order from this store, please contact us at [email protected] or using the contact form on our website.


Where can I contact you?

[email protected]

  facebook.com/spinnables

  instagram.com/spinnables